We have a hassle-free return policy at Pen Place which allows you to return any non-personalized item, for any reason, within fourteen (14) days of the date of receipt. The delivery date will be determined by your UPS or USPS tracking number. If you wish to return an item within the fourteen (14) days allowed, please ensure the item is in new condition and has all original packaging that were shipped with your order.

If you would like to return an item, please email us at shop@penplace.com or call us at 816-474-7500 and state why you would like to return the item. Pen Place will return your communication to approve or disapprove return of the item. If the return is due to the wrong product or damaged product being shipped, Pen Place will send and pay for a return label. Otherwise, the customer will pay for and supply the return label. Refunds will be processed when the item is received at Pen Place. The customer will be refunded to the credit card or PayPal account they paid with and will be the next day after the item is received by Pen Place. Returns will be shipped back to:

Pen Place
2450 Grand Blvd.
Suite 111
Kansas City, MO 64108

Exceptions to the Return Policy

Shipping charges will not be refunded unless we made an error in the order or the item was damaged. Items that have been engraved cannot be returned unless their was a misspelling of the name.  If an item is returned, but is not in new condition, the item will be returned to you and you will not receive a refund. There is a 10% restocking fee for all returns. Items marked Special Order will be charged a restocking fee of 30% of the MSRP.

How do I return an item?

We have a hassle-free return policy at Pen Place which allows you to return any non-personalized item, for any reason, within fourteen (14) days of the date of receipt. The delivery date will be determined by your UPS or USPS tracking number. If you wish to return an item within the fourteen (14) days allowed, please ensure the item is in new condition and has all original packaging that was shipped with your order.  All items will receive a 10% restocking fee.  Specialty items and Special Order items will receive a 30% MSRP restocking fee.

If you would like to return an item, please email us at shop@penplace.com, or call us at 816-474-7500 and state why you would like to return the item. Pen Place will respond to your request to approve or disapprove return of the item. If the return is due to the wrong product or damaged product being shipped, Pen Place will send a postage paid return label. Otherwise, the customer will be responsible for return postage. Any item marked as incorrect or damaged, and found to be correct or in good repair when returned, will not be refunded and the item will not be returned.  Refunds will be processed when the item is received at Pen Place, and will be applied to the credit card or PayPal account used at checkout.  Please allow 3 days for the credit to appear on the account. Returns will be shipped back to:

Exceptions to the Return Policy

Shipping charges will not be refunded unless we made an error in the order or the item was damaged. Items that have been engraved cannot be returned unless their was a misspelling of the name.  If an item is returned, but is not in new condition, the item will be returned to you and you will not receive a refund.  Items marked Special Order will be charged a restocking fee of 30% of the MSRP.