Refund policy

 How do I return an item?

We have a hassle-free return policy at Pen Place which allows you to return any non-personalized item, for any reason, within fourteen (14) days of the date of receipt. The delivery date will be determined by your UPS or USPS tracking number. If you wish to return an item within the fourteen (14) days allowed, please ensure the item is in new condition and has all original packaging that was shipped with your order.  All return items will receive a 30% restocking fee. 

If you would like to return an item, please email us at contact@penplace.com, or call us at 816-474-7500 and state why you would like to return the item. Pen Place will respond to your request to approve or disapprove return of the item. If the return is due to the wrong product or damaged product being shipped, Pen Place will send a postage paid return label. Otherwise, the customer will be responsible for return postage. Any item marked as incorrect or damaged, and found to be correct or in good repair when returned, will not be refunded and the item will not be returned.  Refunds will be processed when the item is received at Pen Place.  Please allow 3 days for the credit to appear on the account. Returns will be shipped back to:

Cancelation Policy

All orders are considered final once paid.  Pre-Order items require extra processing time.  Any order cancelation within 28 days of order finalization will incur a 30% re-stocking fee.